I can't save my storyboard

Is Your Account Up to Date?

If you are having trouble saving your storyboard, check to see if any of the following apply to you.

  • I have a free account and have already made two storyboards this week. 
  • My free trial has expired.
  • My paid account has expired.

In each case above, new storyboards cannot be saved, including student or sub-user storyboards. See our pricing page for details on purchasing a subscription.


What is your User Name?

Make sure you are logged into the correct account. It is possible that you created a second account by mistake!

Go to https://www.storyboardthat.com/who-am-i to see the user name and email tied to the current account.


Technical Problem

If you are sure you have the account details correct but are experiencing save problems because of a technical issue, let us know.

Go to Diagnostics Page

Go to www.storyboardthat.com/purple and take a screenshot of the information. Send this screenshot to your IT department to see what the problem is. Most often the problems turn out to be poor internet connection or firewalls.

Contact Storyboard That

If your IT department is unable to help, send us the screenshot at support@storyboardthat.com.

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